Copy of Customer Service Jan21

1. How do I place an order?

On-Line - You may place an order any time of day or night. Simply navigate to the desired product page and click Add To Shopping Bag. Then follow the checkout directions.

By Phone Available 9-5pm Monday through Friday Call 1-212-827-0191 

New York, NY 10022

1-800-722-2406

1-212-750-9797

• Turn the dials and align the opening combination numbers inside the side windows.
• Pull up the shackle and turn 90º counter-clockwise to align the projection on the shackle with the notch at the 90º position of the lock body.
• Press the shackle down and turn the shackle further counter-clockwise so that the shackle will stay at that position.
• Turn the dials to reset your combination.
• Turn the shackle back to the 90º notch and pull out the shackle.

9. What are the airline carry-on restrictions?

Carry-on restrictions vary from airline to airline. Carry-on items in T. Anthony luggage collection conform to the FAA (Federal Aviation Administration) definition of a carry-on bag and in most cases, there should be no problems getting it on board. As these restrictions may be subject to change by the airlines we recommend checking with your carrier about their carry on policy prior to leaving for the airport.

10. Is it safe to shop on-line?

Yes, shopping at T. Anthony.com is safe. We encrypt your personal information (your credit card number when transmitting over the internet) using an SSL (Secure Socket Layer) to ensure your internet transactions. A Secure Socket Layer (SSL) means your personal information, including credit card number, is encrypted and is readable only by our order processing department.

With regard to overall security, we always use industry-standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

WARRANTY

T. Anthony products are made from the finest materials by expert craftsmen. All T. Anthony products are guaranteed against defects in material and workmanship within one year of purchase. In the unlikely event that a problem arises due to a defect, T. Anthony will promptly repair the item at our expense, or replace the item if it cannot be repaired. Repairs that are necessary due to excessive wear or damage by a customer or a carrier are not covered by our guarantee and will be charged at cost. Not covered by this warranty are damages resulting from accident, abuse, misuse, modification, water damage or cosmetic damage (such as scratches, damage from wear and tear, dropping or other hard surface impact or the like).

RETURNS

T. Anthony products are accepted for credit or exchange if returned within 30 days of the date of purchase, accompanied by a sales receipt. Refunds will be made to the purchaser upon request in the same form of payment originally received. Gift recipients are entitled to a non-refundable merchandise credit. Merchandise credits are valid for two years from the date of issue. Please note all Monogrammed, used or sale items are not returnable.

Please send returns to the following address:

Be sure to enclose your receipt and send your return by an insured, traceable means such as UPS, FedEX or insured mail.

REPAIRS

Our repair service is currently unavailable. Please do not ship any repairs to us. 

If you have any questions or concerns regarding a repair please reach out to our customer service team:

email us customerservice@tanthony.com